The terms and conditions apply to the legal relations between the person (hereinafter the Client) and the owner of the shopping environment www.goandwax.com (hereinafter the Store) Entroc Invest OÜ (hereinafter the Seller) that emerge when products are purchased via the Store. In addition to these terms and conditions, the legal relations emerging when products are purchased via the Store are also regulated by the legislation valid in the Republic of Estonia.
Price of Product
The prices of all products contain VAT at the rate of 20%.
Delivery charges are added to the price of ordered products. The amount of the charge depends on the manner of delivery. The sum of the transport/postage charges is displayed on the page that opens before payment for the order is made.
Payment for products
The Client can pay for the products as follows:
- via the bank link of the Payment Centre;
- on the basis of a prepayment invoice. The invoice is sent to the Client by e-mail as an order confirmation. The Client must check that the data on the invoice comply with the order before paying the invoice. The payment deadline is three days from the time and date indicated on the invoice. Execution of the order starts from the moment when the entire amount indicated on the invoice has been received in the Seller’s current account. The order and the invoice are cancelled if the money is not received by the payment deadline.
Delivery of products
The Client can ask for the products to be delivered to their nearest post office for collection of the purchases made. Delivery time 5-10 days.
The Client must check that the given contact details are correct before submitting their order to avoid delays and misunderstandings in the delivery of products. The Seller cannot be held liable for delays in delivery and misunderstandings if such a delay or misunderstanding has been caused by incorrect or inaccurate information submitted by the Client while placing the order.
Order cancellation and return of goods
The Client has the right to cancel their order before the delivery of the goods by e-mailing the relevant request to the Seller or by calling the Seller on its contact number.
The Client has the right to withdraw from a purchase within 14 calendar days of the delivery of the goods to the Client. The Client must send a written request to the Seller in order to do this. The Seller also advises the Client to indicate the reason for withdrawal in the request.
If the Client wants to return the goods, they must deliver them to the Seller within 14 days of making the purchase. The Client pays the cost of returning the goods.
When a product is returned, the amount paid for the product (excluding the amount paid for transport) will be refunded to the bank account indicated by the Client not later than within 14 (fourteen) working days of the day when the goods were returned to the Seller.
In order to use the right to return the goods, the Client must open the product packaging carefully without damaging it, and return the packaging with the product. The principle of reasonability is applied when a product is returned without packaging.
The Seller is responsible for the non-compliance or defects of the product that become evident within 2 (two) months of delivery of the product to the Client.
The Seller is not liable for:
the product deteriorating or getting damages by the fault of the Client;
defects that emerged due to the improper use of the product;
the natural physical depreciation of the product in the course of its normal use.
In the case of non-compliance or defects of the product, the Client has the right to demand replacement of the product with a product that complies with requirements and is not defective, or withdraw from the order and return the non-compliant product to the Seller.
When a non-compliant product is returned, the amount paid for the product (excluding the amount paid for transport) will be refunded to the bank account indicated by the Client not later than within 14 (fourteen) working days of the day when the request to withdraw from the order and return the product reached the Seller.
Liability and Force majeure
The Seller and the Client are liable to each other for any damage caused to the other party by a breach of these terms and conditions in the instances and to the extent stipulated in the current legislation of the Republic of Estonia.
The Seller is not liable for any damage caused to the Client or a delay in the delivery of the product if the damage or the delay in delivery of the product was caused by a circumstance the Seller could not influence, did not foresee and could not have foreseen (Force majeure).
The Seller preserves the contact details entered by the Client and the information about the purchases made by the Client in the course of shopping in the online store. This information is treated as confidential and processed in accordance with the Personal Data Protection Act.
The collection and use of personal data.
Personal data are data collected by Entroc Invest OÜ under a contract concluded with an individual or in order to contact the individual.
The personal data of loyal customers may be collected in the following ways:
- when you enter your contact data (incl. your name, personal identification code, postal address, telephone number, e-mail address, preferred method of contact) on our website;
- through the customer’s account information or cookies when using the website;
- when making purchases from our online shop (the contact data of the individual or data concerning purchasing preferences).
The collection of other data
We also collect impersonal data, i.e. data that cannot be linked to any one person (gender, age, language preference, location).
The use of data collected
Collected personal data can be used to inform customers of any product news, campaigns or future events of Entroc Invest OÜ. Customers who do not want to receive newsletters or notifications of products that may interest them can remove themselves from the mailing list at any time. We also use your personal data to deliver goods and fulfil any commitments to the customer.
To ensure better services for customers, Entroc Invest OÜ has the right to share information about particular users with third parties that provide services to Entroc Invest OÜ and are required by contract to ensure the confidentiality of any shared data. Third parties can, for example, be our partners who are responsible for transporting items sold in our online shop or providing hire-purchase services.
Changing the collected personal data
Personal data collected to identify and contact the customers can be viewed, changed and renewed under “Minu info” (my information) on our website.
Please inform us if you change your e-mail address (your username on Entroc Invest OÜ’s website) as this cannot be renewed by customers themselves.
Personal data protection
Entroc Invest OÜ shall take all precautions (incl. administrative, technical and physical measures) to protect the personal data of its customers. Only authorised persons shall have access to change and process data.
All personal data shared by customers when visiting Entroc Invest OÜ’s online shop and making purchases shall be treated as confidential information. The use of an encrypted bank data link shall guarantee the safety of the personal data and bank details of the person making a purchase.